Privacy Policy

In this privacy policy, we want to describe the types of information we collect from you and subsequently process. We will explain how we handle this information, with whom we share it, and what your rights are.

Your data is protected by us in accordance with the European Union's data protection directives, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

1. Who is the controller of your personal data?

The controller of your personal data is the company Shopen Group s.r.o., the operator of the Bagalio.eu e-shop. If you have any questions regarding the processing of your personal data, please do not hesitate to contact us at the email address [email protected].

2. What information do we process about you?

To be able to fully process your order, we need to obtain the following information from you:

first name and last name
address (street, house number, city, postal code)
company details (name, ID number, VAT number)
contact information including email and phone number

3. For what purpose do we process this data?

We want your shopping experience in our store to be fast and seamless. Your personal data will be used to contact you during the processing of your order. We also need to provide the necessary information to shipping companies so that the goods you purchase from us arrive at the correct address.

4. For how long do we store your data?

Your personal data will be processed by us only for the necessary period of time. This period is determined by regulations that comply with all applicable laws and privacy laws. Generally binding regulations also require us to archive your personal data only for the duration of the rights and obligations arising from the contract.

5. With whom do we share your personal data?

Your personal data will be accessible to our employees, who are obliged to treat the provided information as confidential. Other persons to whom we transfer information are external processors providing us with administrative or technical support. We also share information with external partners – payment service providers or shipping companies.

All mentioned processors may handle your personal data exclusively according to the contractual instructions between our company and the respective processor.

List of companies and entities to whom we transfer personal data:

Česká pošta, s. p., IČ 47114983
Direct Parcel Distribution CZ s.r.o., IČ 61329266
PPL CZ s.r.o., IČ 25194798
Uloženka s.r.o., IČ 24299162
Zásilkovna s.r.o., IČ 28408306
General Logistics Systems Czech Republic s.r.o, IČ 26087961
Lenka Bajzová, IČ 60354313
VSHosting s.r.o., IČ 61505455
ABRA Flexi s.r.o., IČ 28019920
OLYMPIC s.r.o., IČ 27480381
Smartsupp.com, s.r.o., IČ 03668681

5. Direct Marketing

Using marketing tools, we process your personal data only on the basis of your consent to the processing of personal data for commercial communications and marketing activities.

6. Cookies

During your visit to our website, we collect standard internet log information, including your IP address, browser type, or access time. To manage this data effectively, we use "cookies" (small text files stored in your browser). Thanks to these files, we are able to tailor the pages of our store to your specific needs.

7. Changes to the processing of personal data.

We will keep this privacy policy up to date, and any changes will be promptly stated here.

8. What are your rights regarding the processing of your personal data?

Finally, we would also like to inform you about your rights. According to the current legal regulations on personal data protection, we are obliged to respect your rights, namely:

the right to request access to your personal data,
the right to rectification of your personal data,
if you believe that we are processing your personal data in violation of the law, you have, among other things, the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, with its registered office at Pplk. Sochora 27, 170 00 Prague 7,
the right to erasure of your personal data, or restriction of its processing,
the right to object to the processing of your personal data,
the right to data portability.