How to Make a Complaint

To file a claim, please contact our customer service. Anything regarding claims can be easily resolved via email at [email protected].  

The goods being claimed must be delivered to our store address:

Bagalio
Shopen Group s.r.o.

Křenová 210/64, 602 00 Brno, Czech Republic

We do not provide post-warranty service.

Claims are processed based on the information provided in the Claims Policy.

Contract Withdrawal Form

Claim Form

We firmly believe that we can help you resolve any issues that may arise to your utmost satisfaction.